Help & Information
Answers to the most common questions about Prism Hardscapes products, materials, ignition, dealers, warranty, and installation. If you don't see your question below, our team is happy to help.
Prism Hardscapes products are sold exclusively through our nationwide network of authorized dealers. Use our dealer locator to find an authorized showroom near you. Our dealers carry our gas fire features, Isola modular BBQ islands, pool fire features, planters, outdoor furniture, and the PH Ignite electronic ignition system.
No. Prism is a designer-and-manufacturer brand sold through professional dealers and outdoor-living showrooms. Working with an authorized dealer ensures correct gas configuration, professional installation guidance, and access to warranty service.
In-stock product typically ships in 1–3 weeks; built-to-order items run 6–10 weeks depending on the series and finish selected. Your dealer will confirm a delivery window at the time of order. Custom and trade projects are quoted individually.
Limited custom finish work and select custom sizing are available through our dealer channel for trade and commercial projects. Submit a custom-order inquiry through our contact page or speak with your authorized dealer to scope feasibility, lead time, and pricing.
Prism fire features are cast from glass-fiber reinforced concrete (GFRC) and finished by hand using a proprietary patina process. GFRC is a high-strength architectural composite that is significantly lighter than traditional concrete, holds up to outdoor freeze-thaw cycles, and provides the depth of color and surface variation that defines the Prism aesthetic.
Yes. Every Prism gas fire feature is available in both liquid propane (LP) and natural gas (NG) configurations. All burner systems are CSA-certified and engineered for outdoor installation. We offer six color/finish options across our Classic, Modern, and Moderno series. Browse the full fire features collection.
Our Pool Collection is engineered specifically for installation on or adjacent to swimming pools and water features. Pool-rated burners, materials, and finish systems are selected for chlorine, salt, and humidity exposure. Always follow local code and the installation manual that ships with the product.
Yes. Isola is a fully modular outdoor kitchen system. Individual cabinet, grill, sink, refrigerator, and counter modules can be combined to fit your space and workflow. Modules carry the same hand-applied finish quality as every Prism product. Your authorized dealer can provide a configuration plan for your project.
PH Ignite is Prism's electronic ignition platform — a precision ignition and flame-management system designed for reliability and code compliance. PH Ignite handles automatic lighting, flame sensing, and safety shut-off on supported Prism gas fire features. It is available factory-installed on most current models.
Yes. Prism gas fire features use CSA-certified burner assemblies and are engineered for permanent outdoor installation when installed in accordance with local code and the included installation manual. Always have gas connections completed by a licensed gas professional.
Installation and owner manuals for current and recent Prism products are available on our Instruction Manuals page. Manuals also ship with every product.
Wipe surfaces with a soft cloth and mild soap; avoid acidic cleaners, pressure washing, and abrasive pads. Cover the unit when not in use to extend the finish. Have the burner inspected annually by a qualified gas technician. Full care instructions are included in the owner's manual and on our Instruction Manuals page.
Prism Hardscapes offers a limited manufacturer warranty on the cast body and a separate warranty on burner components. Coverage details, registration, and claim procedure are documented in the owner's manual that ships with each product. Contact your authorized dealer or customerservice@prismhardscapes.com for warranty service.
Prism Hardscapes is headquartered in Cerritos, California. Our showroom and corporate office are located at 11150 Business Circle, Cerritos, CA 90703. Office hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific. Phone: (951) 600-1123.
Our customer service team is happy to help, and your local dealer can speak to specifics for your project.